Terms & Conditions

The following terms and conditions apply to classes booked with Toucan Spanish.

Class Schedules

Group Classes:

  • Group classes run 5 days a week from Monday to Friday
  • New classes start every Monday
  • Students cannot join a group class after Tuesday (private lessons may be an option)
  • Class times will be confirmed on the Friday before the class commences
  • Payment for the following weeks class must be received by Friday 2pm

Private Classes:

  • Private classes are usually 1 or 2 hours a day for a total of 5 or 10 hours per week

If a student wishes to take more or less hours, the classes would be subject to availability. Class changes must be advised with a minimum of 24 hours notice, otherwise the class will be forfeited. There are no refunds for online lessons.

Public Holidays

In Colombia there are about 17 days of public holidays every year, most of which fall on a Monday. The school is closed on public holidays and classes will run from Tuesday to Saturday.

You can consult the list of COLOMBIAN PUBLIC HOLIDAYS.

Class Size

The minimum group class size is three students and the maximum is seven students. Class sizes change from week to week, one week you may have 6 students in your class, the next you might only have 2. The average is usually 3 or 4 students. If students feel they have too many students in their class, private classes might be a better option.

We reserve the right to amend group classes in which there are fewer than three students enrolled at the same level.

  • Where there are only two students the Group class will be converted to a Couples class of 3 hours daily (no extra charge)
  • Where there is only one student the Group class will be converted to a Private class of 2 hours daily (no extra charge)

In both cases you are receiving classes with a higher value, but you won't be charged any extra.

Where the student does not want to convert they have the option to a) defer classes or b) request a full refund for classes on that particular week. Where a student decides to request a refund for all classes booked, the current week will be refunded without charge and all future weeks will be subject to the normal cancelation procedure.

Teachers & Schedules

Teachers are not assigned to their classes until the Friday prior to the beginning of each week. We cannot guarantee that students will be placed with the same teacher on the subsequent weeks. We reserve the right to reassign professors after a course has started. Professors are not involved in scheduling classes. If you wish to book, change or extend classes you should consult with the reception staff.

If you believe you have been put in the incorrect level class please consult with your teacher and/or school director to ensure you are reassigned if appropriate.

Pricing, Payments, Discounts & Fees

We encourage students to register early and pay in advance to guarantee their classes and avoid prices rises. Whilst we do our best to ensure all students are scheduled into classes, unless payment is made in advance, no classes will be guaranteed, even if confirmed previously by email or verbally.

Pricing is subject to change. You may secure the current price and avoid future price increases by paying the full course in advance. Once classes are paid the price of those classes will be guaranteed for a period of one year from the date of booking. If classes are paid but not taken within 12 months of payment they will be forfeited. To avoid forfeiting classes a student may retain the classes by payment of a supplement, the different between the current sales price and the price paid. In this situation the validity of classes is extended one more year.

Classes can be paid for online, in cash (Colombian Pesos) or by credit card. Remember to advise your bank that you are travelling to Colombia.

The only discounts given are those mentioned on this website. Students changing from group classes to private classes will forfeit any discount previously applied, if any.

Attendance, Rescheduling, Refunds & Cancellations

Group Courses are sold on a weekly basis and attendance for the full week is the student’s responsibility. Once classes have commenced missed days cannot be refunded, rescheduled, transferred to another period of time or to another person. In the case of absence please contact your teacher for homework.

In the case of emergencies (and supported by formal written documentation such as a doctors certificate or police report), at the discretion of the school director, a student may transfer the remaining days of the current week to another period of time, transfer the credit to take clases online or request a full refund, minus associated cancellation fees.

Private or Online Classes may be rescheduled where notice is given with at least 24 hours notice. Where a student fails to provide 24 hours notice the class (or classes) will be forfeit, with no reschedule or refund.

Refunds

Students may cancel classes and request a refund prior to the start date by giving 30 days or more notice in writing.

Due to Colombian banking limitations it's technically not possible to make "refunds" via credit card.

For this reason refunds are given in cash (Colombian Pesos) or via bank transfer (fee applies).

Students who wish to cancel classes with less than 30 days notice may do so by giving notice in writing and will be refunded minus a 50% penalty, plus a cancellation fee of 200,000 Colombian Pesos.

Students are strongly advised to obtain travel insurance to cover accidents, sickness and ill health. 

Personal Information

For students taking classes in Colombia the local regulations require that we collect certain personal information from all students. To avoid paying 19% IVA (Sales Tax) the Colombian tax department (DIAN) requires us to take a copy of your passport and the tourist entry stamp as evidence of your tourism status (in the same way hostels/hotels are required to). Without evidence of your "tourism status" we are required by law to charge the statutory 19% IVA.

All information is stored in a secure server and never shared with anyone.

Frequently Asked Questions

If you have additional questions about the school, for example, how class levels are determined, the location of the school or how to pay, you may consult our Frequently Asked Questions page.

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The Toucan Spanish Terms & Conditions are subject to change at any time.
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