The minimum group class size is three students and the maximum is seven students. Class sizes change from week to week, one week you may have 6 students in your class, the next you might only have 2. The average is usually 3 or 4 students. If students feel they have too many students in their class, private classes might be a better option. We reserve the right to amend group classes in which there are fewer than three students enrolled at the same level. Where there are only two students the Group class will be converted to a Couples class of 3 hours daily (no extra charge) Where there is only one student the Group class will be converted to a Private class of 2 hours daily (no extra charge) Important note: In all classes, whether 10, 15 or 20 hours you will cover the same content assigned for that week. This is because when there are less students you have the full attention of the teacher without distractions from other students. Although you are receiving classes with a higher value, you won't be charged any extra.

Pre-Arrival Cancellations Students may request a full refund by providing at least 30 days' notice via email prior to the course start date. Cancellations made with fewer than 30 days' notice are subject to a 50% cancellation penalty. Withdrawals After Course Start If you have already commenced your studies and wish to cancel: Medellin Students: Requests must be made in person at our Medellin office. Cali Students: Requests must be submitted via email. Administrative Requirements Subject Line: All refund-related emails must include the subject line: "Att: School Director". Processing Time: While we strive for efficiency, please allow up to 30 days for refunds to be processed due to payment provider limitations. Alternative Options & Recommendations Credit Transfer: Instead of a refund, you may transfer your full credit to our Online Class program. This credit remains valid for one year. Travel Insurance: We strongly advise students to obtain comprehensive travel insurance. This ensures coverage for accidents, illness, or other unforeseen circumstances that may interrupt your travel plans.

The school is committed to providing a safe, respectful and productive learning environment for all participants. Disruptive behavior will not be tolerated. This includes, but is not limited to: Behavior that disrespects, intimidates or harasses other students, staff or management. Any action that poses a safety risk to others. Behavior that consistently impedes the instructor's ability to teach or other students' ability to learn. Toucan Spanish reserves the right to determine, in its sole discretion, whether a customer's behavior violates this code of conduct. Any violation may result in immediate termination of the customer's participation in all classes and programs with or without a refund, at the discretion of the school director.

Terms & Conditions

The following terms & conditions apply to classes booked with Toucan Spanish.

Class Schedules & Holidays

Group Classes:

Group classes run 5 days a week from Monday to Friday (20 hours)
New classes start every Monday
Students cannot join a group class after Tuesday (private lessons may be an option)
Class times will be confirmed on the Friday before the class commences
Payment for the following weeks class must be received by Friday 2pm

Private Classes:

Private classes are usually 1 or 2 hours a day for a total of 5 or 10 hours per week
Class changes must be advised with a minimum of 24 hours notice, otherwise the class will be forfeited.

Public Holidays:

The school is not open on public holidays.

Group Classes will be adjusted from 5 days x 4 hours (20 hours) to 4 days x 5 hours (20 hours)
Private classes will be readjusted

Class Size

The minimum group class size is three students and the maximum is seven students. Class sizes change from week to week, one week you may have 6 students in your class, the next you might only have 2. The average is usually 3 or 4 students.

If students feel they have too many students in their class, private classes might be a better option.

We reserve the right to amend group classes in which there are fewer than three students enrolled at the same level.

Where there are only two students the Group class will be converted to a Couples class of 3 hours daily (no extra charge)
Where there is only one student the Group class will be converted to a Private class of 2 hours daily (no extra charge)

Important note: In all classes, whether 10, 15 or 20 hours you will cover the same content assigned for that week. This is because when there are less students you have the full attention of the teacher without distractions from other students. Although you are receiving classes with a higher value, you won't be charged any extra.

Teachers & Schedules

We cannot guarantee that students will be placed with the same teacher on every week. We reserve the right to reassign professors after a course has started.

If you believe you have been put in the incorrect level class please consult with your teacher and/or academic coordinator to ensure you are reassigned if appropriate.

Professors are not involved in scheduling classes. If you wish to book, change or extend classes please contact the Enrollment Team via whatsapp or email.

Pricing, Payments, Discounts & Fees

Classes are confirmed and scheduled upon payment via secure payment platform. If you have trouble paying in advance please advise the Enrollment team to avoid missing out on a place in class.

Pricing is subject to change. Once classes are paid the price of those classes will be guaranteed for a period of one year from the date of booking. If classes are paid but not taken within 12 months of payment they will be forfeited. To avoid forfeiting classes a student may retain the classes by payment of a supplement, the different between the current sales price and the price paid. In this situation the validity of classes is extended one more year.

The only discounts given are those mentioned on this website. Students changing from group classes to private classes will forfeit any discount previously applied, if any.

All prices quoted on the website assume that the student is a tourist. DIAN (Colombian tax department) require us to collect evidence of this tourism status. Students will be asked to provide a copy of their passport details page and the page with the tourism stamp to comply with this requirement. Students who do not provide evidence of their tourism status will be charged IVA (19% sales tax). The IVA can be claimed back at the airport upon departure from Colombia, but only when it was paid with a credit card, and you are advised to arrive 4 hours prior to your flight to complete the process. If you are Colombian or have a Colombian visa, there is no tourism exemption and therefore IVA will be charged.

Attendance & Rescheduling

Group Courses are sold on a weekly basis (Monday to Friday) and attendance for the full week is the student’s responsibility. Once classes have commenced missed days cannot be refunded, rescheduled, transferred to another period of time or to another person. In the case of absence please contact your teacher for homework.

In the case of emergencies (and supported by formal written documentation such as a doctors certificate or police report), at the discretion of the school director, a student may transfer the remaining days of the current week to another period of time, transfer the credit to take clases online or request a full refund, minus associated cancellation fees.

Private or Online Classes may be rescheduled where notice is given with at least 24 hours notice. Where a student fails to provide 24 hours notice the class (or classes) will be forfeit, with no reschedule or refund.

Refunds

Pre-Arrival Cancellations

Students may request a full refund by providing at least 30 days' notice via email prior to the course start date.
Cancellations made with fewer than 30 days' notice are subject to a 50% cancellation penalty.

Withdrawals After Course Start
If you have already commenced your studies and wish to cancel:

Medellin Students: Requests must be made in person at our Medellin office.
Cali Students: Requests must be submitted via email.

Administrative Requirements

Subject Line: All refund-related emails must include the subject line: "Att: School Director".
Processing Time: While we strive for efficiency, please allow up to 30 days for refunds to be processed due to payment provider limitations.

Alternative Options & Recommendations

Credit Transfer: Instead of a refund, you may transfer your full credit to our Online Class program. This credit remains valid for one year.
Travel Insurance: We strongly advise students to obtain comprehensive travel insurance. This ensures coverage for accidents, illness, or other unforeseen circumstances that may interrupt your travel plans.

Personal Information

For students taking classes in Colombia the local regulations require that we collect certain personal information from all students. To avoid paying 19% IVA (Sales Tax) the Colombian tax department (DIAN) requires us to take a copy of your passport and the tourist entry stamp as evidence of your tourism status (in the same way hostels/hotels are required to). Without evidence of your "tourism status" we are required by law to charge the statutory 19% IVA.

All information is stored in a secure server and never shared with anyone.

Code of Conduct

The school is committed to providing a safe, respectful and productive learning environment for all participants. Disruptive behavior will not be tolerated. This includes, but is not limited to:

Behavior that disrespects, intimidates or harasses other students, staff or management.
Any action that poses a safety risk to others.
Behavior that consistently impedes the instructor's ability to teach or other students' ability to learn.

Toucan Spanish reserves the right to determine, in its sole discretion, whether a customer's behavior violates this code of conduct. Any violation may result in immediate termination of the customer's participation in all classes and programs with or without a refund, at the discretion of the school director.

Note:

The Toucan Spanish Terms & Conditions are subject to change at any time.