By submitting a contact form on this website I willingly, previously, expressly and informedly authorize Toucan Spanish or any third parties authorized by them and under the terms of the Political Constitution of the Republic of Colombia, the Statutory Personal Data Protection Law (Ley 1581 de 2012) and its regulatory decree (Decreto Reglamentario 1377 de 2013) and the other norms that modify, add, or complete the aforementioned, to collect, store, use, circulate, supress, verify, update and in general, give treatment to my personal data considered as public, semiprivate, private and sensitive by the law, for the commercial, accounting, financial, administrative, judicial and non-judicial purposes of the company.

According to the previous statement, I expressly and freely authorize that promotional messages, newsletters and/or promotional content with marketing or sales purposes, as well as messages regarding my financial or contractual obligations to be sent to my mobile phone, land line, physical or electronic address or any other media reported to be owned or used by me. Also, in my capacity as a CLIENT I hereby authorize in case of failure to pay, or in general, any financial breach of contract regarding my relation with Toucan Spanish, to be reported as a debtor to any risk centrals such as PROCRÉDITO, DATACRÉDITO among others. In the same purport and under the same conditions, I affirm that I know and have been informed completely about my right to not authorize the treatment of any of my personal data can considered as sensitive by the law, and that being fully aware of the aforementioned I fully and explicitly waive that right in favour of Toucan Spanish, according to the parameters set by their Personal Data Treatment Policies, which I affirm I have read, understand and accept completely. All the abovementioned, for the pertinent purposes established in the Statutory Personal Data Protection Law (Ley 1581 de 2012), its complementary legislation, and the Political Constitution of the Republic of Colombia. By signing this document, I affirm that I have been informed and I fully understand the rights I have as a Personal Data owner, specially my rights to consult, update and rectify the personal data provided, and the right to demand evidence of the authorization granted for the personal data treatment.

I also affirm that I know and accept that in compliance with the Statutory Personal Data Protection Law (Ley 1581 de 2012) and its regulatory decree (Decreto Reglamentario 1377 de 2013) and the other norms that modify, add, or complete the aforementioned, I can present or file complaints and/or claims before Toucan Spanish regarding the treatment given to my personal data, by submitting a written petition directed to the following email: [email protected] I also agree to follow the procedure stablished in the Toucan Spanish Personal Data Treatment Policy and to fully exhaust the aforementioned procedure before filing any complaint and/or claim regarding the treatment given to my personal data by Toucan Spanish before the Commerce and Industry Superintendence (Superintendencia de Industria y Comercio – SIC) or any Governmental office of any kind that its attributed the oversight of the corporate compliance of the Statutory Personal Data Protection Law (Ley 1581 de 2012). Under the severity of oath, I affirm that the information contained and provided with this authorization is truthful, accurate and appropriate. I acknowledge and agree that if the aforementioned statement is proven to be bogus, even partially, I will be personally liable for any civil, administrative or criminal damages or responsibility of any kind that is produced as the result of the collection, storage, use, circulation or suppression of this information.

DISCLAIMER: Toucan Spanish is a Colombian based Company currently domiciled in the city of Medellín, Antioquia that provides several informal education and tourism services, specifically the teaching of the Spanish language and a variety of tourism activities in the main cities of Colombia. As such, this Company abides by Colombian legislation and ratified international treaties applicable to the Company’s operations and corporate statutes, therefore, any discrepancies about applicable legislation as well as civil, administrative or criminal liability of any sort and/or any other legal or contractual consequences derived from personal data treatment operations carried out by the company must be addressed under the laws of the Republic of Colombia and must always consult the spirit of the law.

Toucan Spanish is a Colombian Commerce Law regulated company, legally incorporated and domiciled in the city of Medellin, Antioquia, that is responsible for the processing and treatment of the personal data that you own. Given that we are fully aware of the importance of an appropriate personal information and data management, Toucan Spanish has established a number of procedures, security standards and technological tools that allow us to store, transfer, administrate, analyse and use personal information through safe protocols, legal access restrictions, safe software development practices, among others. In accordance with the above, and in compliance with the Statutory Habeas Data Law, the Statutory Personal Data Protection Law (Ley 1581 de 2012) and its regulatory decree (Decreto Reglamentario 1377 de 2013), Toucan Spanish issues the following Personal Data Treatment Policies:

1. SCOPE OF APPLICATION: These policies regulate the treatment of public, semiprivate, private and/or sensitive personal data and information Toucan Spanish obtains, stores and uses.
2. AIM: To regulate the mechanisms of collection, storing and use of public, semiprivate, private or sensitive data of users, clients, providers, customers, employees, affiliates and associates of Toucan Spanish, ensuring their proper treatment and privacy.
3. USER: Individual person who, because or derived from a commercial / contractual / consulting / employment / affiliation / association and / or other relation, acting as a visitor, client, provider, contractor, employee or former employee, among others, willingly provides or submits personal data or information to Toucan Spanish through any of the channels supplied by the company such as the official web site, e-mails, digital data messages, physical or electronic correspondence, both land or mobile phone lines, direct providing or submission to the administrative office, etc.
By providing or submitting personal data or information to Toucan Spanish, the user/owner agrees to the terms and conditions of the Personal Data Treatment Policies contained in this document.
4. OWNER/HOLDER AUTHORIZATION: Notwithstanding the exceptions foreseen in the law, the personal data or information treatment requires previous and informed authorization by the owner of the Personal Data or Information. Such authorization must be obtained by any means or format that allows subsequent consultation.
5. DATA AND INFORMATION TREATMENT: Toucan Spanish might use the personal data or information collected to fulfil/complete/process and/or carry out any of the following purposes:

a. Complete contractual processes with Toucan Spanish, included but not limited to contract execution, payment operations, reception/procuring/delivery of goods and services, based and on the occasion of its corporate purpose.
b. The procurement of services related to the products of Toucan Spanish and all or some of their affiliates and subsidiaries considering that the main activity and corporate purpose of the company is to provide management consulting services.
c. Advance and pursue the establishment of the necessary judicial and non-judicial procedures to obtain the compliance of the obligations undertaken by users, included but not limited to performing requirements, demands, communications, lawsuits, notifications, legal notices, etc.
d. Provide proper customer/client/contractor service regarding the relation the user has with Toucan Spanish.
e. Sending the marketing communications that Toucan Spanish considers to be relevant for you.
f. Sending information regarding events, activities, promotions, offers and/or any commercial activities carried out by Toucan Spanish regarding its corporate purpose.
g. Establish a personalized relation that allows to provide custom offers and products.
h. Meet the requirements of our users regarding the relation they have or come to have with Toucan Spanish
i. Allow Toucan Spanish to meet its business activities such as data analysis, market research, service and web site improvement, events holding, marketing campaign effectivity, etc.
j. Issuance of certificates regarding the relation of the user with Toucan Spanish
k. Delivery of personal data to third parties to whom Toucan Spanish handles partially or completely the Personal Data and Information Treatment operations.
l. Sending information related to the company.
m. Preserving historical records of the company and maintain contact with the owners of the personal data or information.
n. Deliver collected data and information to third parties with which the company hires/engage to storage and manage personal data and information, under the standards of security and confidentiality under which the company will be obliged.

Paragraph: Toucan Spanish under no circumstance will directly market the personal data or information collected from users.
6. PERSONAL DATA OWNER RIGHTS: In compliance with the Statutory Personal Data Protection Law (Ley 1581 de 2012) Article 8, the owner of the personal data or information has the following rights:

a. To know, update and rectify their personal data before Toucan Spanish or the Treatment Manager or Managers. This right may be exercised, inter alia, against partial, inaccurate, incomplete, split, misleading data or those whose treatment is expressly prohibited or not authorized;
b. To demand evidence of the authorization granted to Toucan Spanish except when its expressly excluded as a requisite for the treatment of personal data or information, in compliance with the Statutory Personal Data Protection Law (Ley 1581 de 2012) Article 10.
c. To be informed by Toucan Spanish or the Treatment Manager or Managers about the use that has been given to their personal data or information;
d. To file before the Commerce and Industry Superintendence (Superintendencia de Industria y Comercio – SIC) complaints about breaches to the Statutory Personal Data Protection Law (Ley 1581 de 2012) and the other norms that modify, add, or complete the abovementioned;
e. To revoke the authorization and/or request the suppression of the personal data when in its treatment, legal and constitutional principles, rights and guarantees are not uphold. The revocation or deletion will proceed when the Commerce and Industry Superintendence (Superintendencia de Industria y Comercio – SIC) rules that the personal data treatment given by Toucan Spanish or the Treatment Manager was against the Statutory Personal Data Protection Law (Ley 1581 de 2012) and/or the Colombian Constitution;
f. To access freely to the owned personal data that has undergone treatment by the company or the Treatment Manager or Managers.

7. DUTIES OF Toucan Spanish: As the responsible for the personal data Treatment, in compliance with the Statutory Personal Data Protection Law (Ley 1581 de 2012) Article 17 and without detriment to any other legal provision, the company duties regarding Personal Data Treatment are as follows:

a. To guarantee the owner, at all times, the full and effective exercise of their Habeas Data Right;
b. To request and keep in their corporate archives, under the conditions stablished by the Statutory Personal Data Protection Law (Ley 1581 de 2012), a copy of the authorization granted by the Personal Data owner;
c. To diligently inform the Personal Data owner about the treatment purposes and the rights granted by the treatment authorization;
d. To retain all information under the necessary safety conditions necessary to avoid alteration, loss, later reference, unauthorized or fraudulent access;
e. To guarantee that the information supplied by the Treatment Manager is truthful, complete, exact, updated, verifiable and comprehensible;
f. To update the information, communicating in a timely manner to the Treatment Manager, all events regarding previously collected or treated Personal Data, and to take all necessary measures to ensure that the Data provided to the Treatment Manager is constantly updated;
g. To rectify the information when it ought to be incorrect, and to communicate such circumstance to the Treatment Manager;
h. To supply the Treatment Manager only with the Personal Data whose treatment is previously authorized in compliance with the Statutory Personal Data Protection Law (Ley 1581 de 2012);
i. To demand from the Treatment Manager, at any given time, to fully respect and uphold the security and privacy terms & conditions of the Personal Data Treatment Policies;
j. To process the inquires and claims raised in compliance with the Statutory Personal Data Protection Law (Ley 1581 de 2012);
k. To implement an internal procedures and policies manual to guarantee the proper compliance with the Statutory Personal Data Protection Law (Ley 1581 de 2012), and particularly to process the inquires and claims that can be presented;
l. To inform the Treatment Manager when any collected or treated information is under discussion by the owner, once the claim or inquiry is currently being processed;
m. To inform the Personal Data Owner about the use given to their data;
n. To inform the Data Protection Authority, being such the Commerce and Industry Superintendence (Superintendencia de Industria y Comercio – SIC), or any other, about any security code breach that translates into a substantial risk for the PersonaI Data owner’s information;
o. To comply with the instructions and requirements given by the Commerce and Industry Superintendence (Superintendencia de Industria y Comercio – SIC).

8. PROCEDURE TO CONSULT, UPDATE, RECTIFY AND SUPRESS INFORMATION AND/OR REVOKE THE TREATMENT AUTHORIZATION: The Personal Data owner or the person with legitimate interest must follow the following procedure to consult, update, rectify, supress information and to revoke the personal data treatment authorization:

a. File a written request to Toucan Spanish where you specify the concrete petition.
b. Such request can be presented physically in the main Toucan Spanish office located in Carrera 41A No. 10 – 28, of the city of Medellín – Antioquia, Colombia or digitally through the following email: [email protected]
c. The Personal Data owner or the person with legitimate interest must prove their legitimacy or condition with a copy of their personal identification document. (i.e Passport, Citizenship Card, Birth Certificate, etc.).
d. The request can be presented through an authorized third party individual, in which case the request must have a copy of their Citizenship Card and a power of attorney that must explicitly contain the faculties given to the third party individual to file the request. This power of attorney must be recognized before a public Notary of the Republic of Colombia or be properly apostilled according to The Hague Convention.
e. The request must contain the following information:
Name of the Personal Data owner or the person with legitimate interest and his representative, when acting through a representative/third party individual.
Concrete and exact request to consult, update, rectify, supress information and/or revoke the treatment authorization.
Factual and legal basis of the request.
Physical or digital address for notification.
Sign of the request by the Personal Data owner or the person with legitimate interest and his representative, when acting through a representative/third party individual.
f. When the request is sent to Toucan Spanish through email, all documents required to process the inquiry/claim must be digitalized and attached to the message.
g. In the event the request lacks any or some requisites, Toucan Spanish will notify this situation to the Personal Data owner or the person with legitimate interest, according each case, within five (5) business days after receiving the request, for them to proceed to correct or complete the request. After thirty (30) business days without correcting or completing the request, Toucan Spanish will consider for all legal purposes that the request or claim has been withdrawn.
h. Toucan Spanish will have fifteen (15) business days after receiving the initial or corrected request (in which case the time period will count from the day it was corrected, not initially received) to answer the request or claim. When Toucan Spanish finds themselves incapable of providing a full answer within this period of time, such circumstance will be informed to the Owner, Person with legitimate interest or the third party representative, according to the case, with the details of the reasons of the delay and the date of the expected answer, which cannot surpass by more than eight (8) business days the original answering period.
i. Toucan Spanish will document and store the requests or claims made by the owners, people with legitimate interest or third party representatives, according to the case, as well as the answers given to each request or claim.
j. Prior to the filing of any claim or reporting any breach to the Statutory Personal Data Protection Law (Ley 1581 de 2012) before the Commerce and Industry Superintendence (Superintendencia de Industria y Comercio – SIC), all Personal Data owners, or people with legitimate interest and/or third party representative must exhaust the abovementioned procedure.

9. DATA TREATMENT RESPONSIBLE: The Office Administration area of Toucan Spanish is responsible for receiving petitions, consultations and claims presented by the Owner of the persona data or information when exercising their rights to consult, update, rectify, supress information and to revoke the personal data treatment authorization, whose Treatment Manager must understand and comply with the policies contained in this document.
10. DATA TREATMENT MANAGER: According with the abovementioned, and in compliance with the Statutory Personal Data Protection Law (Ley 1581 de 2012), its regulatory decree (Decreto Reglamentario 1377 de 2013) and the Policies contained in this document, Toucan Spanish hereby informs to all Personal Data Owners and users, that the person listed as Treatment Manager for the Personal Data or Information collected and/or used (in general, treated) by Toucan Spanish is the following: [email protected]

11. MASSIVE EMAILS (NEWSLETTERS) RESPONSABILITY: Notwithstanding all kinds of legal actions permitted by the law, Toucan Spanish is responsible for the personal data treatment of information collected or received from both our website or any of our corporate emails, according to all applicable Personal Data treatment regulations. Limited by the authorized channels of data collection referred in this Personal Data Treatment Policy, Toucan Spanish is committed to answer for any liability generated regarding the company personal data safety and treatment operations.
If you, as an user or personal data owner, have granted your consent or authorization to subscribe to our newsletters, you must expect to receive such communications regularly, according to the service and/or product offered and our periodic marketing campaigns. We might also contact or reach out to you for a post-sale poll or brief questionnaire regarding the products and/or services provided by the Company. If the sale process or operation is interrupted, we might send you an email as a reminder. You can immediately and freely unsubscribe from this kind of notification by following the link attached to the email for that purpose or by accessing our main website and following the procedure there indicated.
12. PERIOD OF VALIDITY OF THE CORPORATE DATABASES: Notwithstanding the exceptions and obligations foreseen in the law, Toucan Spanish will store the Personal Data for as long as necessary to fulfil the purposes described in this document.
13. CHANGES TO THE DATA TREATMENT POLICIES: In compliance with the Personal Data Protection regulatory decree (Decreto Reglamentario 1377 de 2013), Article 5°, whenever there is a significant change to the Data Treatment Policies regarding the corporate identification of Toucan Spanish and/or the purpose of the Personal Data Treatment and/or similar circumstances that could affect the scope of the treatment authorization, Toucan Spanish must inform said change to the Personal Data or information owner before or concurrently to the change or implementation of the new policies. Moreover, the Company must obtain a new authorization from the Personal Data or information owner when the change made to the Personal Data Treatment Policies refers to the purpose of the treatment.
14. PERIOD OF VALIDITY OF THE PERSONAL DATA TREATMENT POLICIES: The policies contained in this document begin to take effect from October 01, 2016.
To exercise your rights and to get further information, regarding our Personal Data Treatment Policies and/or Terms & Conditions, please contact us: via the contact form on https://www.toucanspanish.com/

Toucan Spanish, sociedad comercial, legalmente constituida y con domicilio en la ciudad de Medellín, Antioquia, es responsable del tratamiento de los datos personales de los que usted es titular.

Porque somos conscientes de la importancia del manejo adecuado de su privacidad, Toucan Spanish cuenta con los procedimientos, estándares de seguridad y herramientas tecnológicas que nos permiten almacenar, trasmitir, administrar, consultar y usar la información personal, mediante protocolos seguros, restricciones legales de acceso, prácticas de desarrollo interno de software seguro, entre otros.

De conformidad con lo anterior y en cumplimiento de los dispuesto por la Ley 1581 de 2012 y su decreto reglamentario 1377 de 2013, Toucan Spanish expide la presente política de tratamiento de datos personales:

5. USUARIO: Persona que, en virtud de una relación comercial o contractual, ya sea como visitante, cliente, proveedor, contratista, empleado o exempleado, entre otros, suministra voluntariamente información personal a Toucan Spanish por cualquiera de los medios dispuestos por la compañía, tales como nuestra sede administrativa o sitio web. Al proporcionar información personal a Toucan Spanish, el usuario acepta los términos y condiciones de la política de tratamiento de datos personales contenida y anexada en este documento.
6. OBJETO: Regular los mecanismos de obtención, almacenamiento y uso de los datos personales públicos, semiprivados, privados o sensibles de los usuarios de Toucan Spanish, garantizando su adecuado tratamiento y privacidad.
7. ÁMBITO DE APLICACIÓN: Estas políticas regulan el tratamiento de la información o datos de carácter personal público, semiprivado, privado o sensible que Toucan Spanish obtenga, almacene y use.
8. AUTORIZACIÓN DEL TITULAR: Sin perjuicio de las excepciones previstas en la ley, en el tratamiento de la información se requiere la autorización previa e informada del Titular, la cual deberá ser obtenida por cualquier medio que pueda ser objeto de consulta posterior.
9. TRATAMIENTO DE LA INFORMACIÓN: Toucan Spanish podrá utilizar la información recolectada para el cumplimiento de alguno cualquiera de los siguientes fines:

a) Completar procesos de contratación con Toucan Spanish, tales como, ejecución de contratos, realización de pagos, recepción, entrega o envío de productos, en ocasión al desarrollo de su objeto social.
b) La prestación de servicios relacionados con los productos de Toucan Spanish y todas sus filiales o subsidiarias, teniendo en cuenta que la actividad principal de la compañía es la de prestar servicios de educación no formal, alojamiento de visitantes, actividades de operación turística y expendio de comidas preparadas.
c) Adelantar la gestión de procedimientos judiciales para obtener el cumplimiento de las obligaciones adquiridas por los usuarios, incluida pero no limitada a la realización de requerimientos, solicitudes, comunicaciones, demandas, notificaciones, convocatorias, etc.
d) Adecuada atención respecto a la relación que el usuario sostenga con Toucan Spanish.
e) Enviar las comunicaciones de mercadeo que Toucan Spanish considere de su importancia.
f) Enviar información sobre eventos, actividades, promociones, ofertas y demás actividades comerciales que Toucan Spanish desarrollé, con ocasión a su objeto social.
g) Establecer una relación personalizada que permita proporcionar al usuario productos y ofertas a su medida.
h) Atender los requerimientos de nuestros usuarios en virtud de la relación que tienen con Toucan Spanish o que llegaren a tener con nosotros.
i) Permitir que Toucan Spanish cumpla con sus actividades comerciales, como análisis de datos, investigación de mercado, mejoramiento de su servicio y página web, realización de eventos, identificación de la efectividad de sus campañas de mercadeo.
j)Expedición de certificaciones relativas a la relación del usuario con Toucan Spanish.
k)Entrega de los datos personales a terceros a quienes Toucan Spanish les encargue el Tratamiento de los mismos.
l) Envío de información relacionada con la compañía.
m) Conservar registros históricos de la compañía y mantener contacto con los titulares de los datos personales.
n) Entregar información recolectada a terceros con los que la compañía contrate el almacenamiento y administración de los datos personales, bajo los estándares de seguridad y confidencialidad a los cuales la compañía estará obligada.

Parágrafo: Toucan Spanish bajo ninguna circunstancia comercializará los datos personales que recopile de sus usuarios.

6. DERECHOS DEL TITULAR DE LA INFORMACIÓN: De conformidad con el artículo 8º de la Ley 1581 de 2012, el titular de los datos personales tendrá los siguientes derechos:

a) Conocer, actualizar y rectificar sus datos personales frente a Toucan Spanish o Encargados del Tratamiento. Este derecho se podrá ejercer, entre otros frente a datos parciales, inexactos, incompletos, fraccionados, que induzcan a error, o aquellos cuyo Tratamiento esté expresamente prohibido o no haya sido autorizado;
b) Solicitar prueba de la autorización otorgada a Toucan Spanish salvo cuando expresamente se exceptúe como requisito para el Tratamiento, de conformidad con lo previsto en el artículo 10 de la Ley 1581 de 2012;
c) Ser informado por Toucan Spanish o por el Encargado del Tratamiento, previa solicitud, respecto del uso que se le ha dado a sus datos personales;
d) Presentar ante la Superintendencia de Industria y Comercio quejas por infracciones a lo dispuesto en la Ley 1581 de 2012 y las demás normas que la modifiquen, adicionen o complementen;
e) Revocar la autorización y/o solicitar la supresión del dato cuando en el Tratamiento no se respeten los principios, derechos y garantías constitucionales y legales. La revocatoria y/o supresión procederá cuando la Superintendencia de Industria y Comercio haya determinado que en el Tratamiento de los datos por parte de Toucan Spanish o del Encargado del Tratamiento fueron conductas contrarias a la Ley 1581 de 2012 y a la Constitución;
f) Acceder en forma gratuita a sus datos personales que hayan sido objeto de Tratamiento.

7. DEBERES DE TOUCAN SPANISH: De conformidad con el Artículo 17 de la Ley 1581 de 2012, los Responsables del Tratamiento de los datos deberán cumplir los siguientes deberes, sin perjuicio de las demás disposiciones previstas en esta ley y en otras que rijan su actividad:

a) Garantizar al Titular, en todo tiempo, el pleno y efectivo ejercicio del derecho de hábeas data;
b) Solicitar y conservar, en las condiciones previstas en la Ley 1581 de 2012, copia de la respectiva autorización otorgada por el Titular;
c) Informar debidamente al Titular sobre la finalidad de la recolección y los derechos que le asisten por virtud de la autorización otorgada;
d) Conservar la información bajo las condiciones de seguridad necesarias para impedir su adulteración, pérdida, consulta, uso o acceso no autorizado o fraudulento;
e) Garantizar que la información que se suministre al Encargado del Tratamiento sea veraz, completa, exacta, actualizada, comprobable y comprensible;
f) Actualizar la información, comunicando de forma oportuna al Encargado del Tratamiento, todas las novedades respecto de los datos que previamente le haya suministrado y adoptar las demás medidas necesarias para que la información suministrada a este se mantenga actualizada;
g) Rectificar la información cuando sea incorrecta y comunicar lo pertinente al Encargado del Tratamiento;
h) Suministrar al Encargado del Tratamiento, según el caso, únicamente datos cuyo Tratamiento esté previamente autorizado de conformidad con lo previsto en la Ley 1581 de 2012;
i) Exigir al Encargado del Tratamiento en todo momento, el respeto a las condiciones de seguridad y privacidad de la información del Titular;
j) Tramitar las consultas y reclamos formulados en los términos señalados en la Ley 1581 de 2012;
k) Adoptar un manual interno de políticas y procedimientos para garantizar el adecuado cumplimiento de la Ley 1581 de 2012 y en especial, para la atención de consultas y reclamos;
l) Informar al Encargado del Tratamiento cuando determinada información se encuentra en discusión por parte del Titular, una vez se haya presentado la reclamación y no haya finalizado el trámite respectivo;
m) Informar a solicitud del Titular sobre el uso dado a sus datos;
n) Informar a la autoridad de protección de datos cuando se presenten violaciones a los códigos de seguridad y existan riesgos en la administración de la información de los Titulares.
o) Cumplir las instrucciones y requerimientos que imparta la Superintendencia de Industria y Comercio.

8. PROCEDIMIENTOS PARA CONOCER, ACTUALIZAR, RECTIFICAR Y SUPRIMIR INFORMACIÓN Y REVOCAR LA AUTORIZACIÓN: El titular del dato o interesado debe cumplir el siguiente procedimiento para conocer, actualizar, rectificar y suprimir información, y para revocar la autorización:

a) Presentar solicitud escrita a Toucan Spanish en la que especifique cuál es su petición.
b) La solicitud podrá ser presentada por medio físico a la dirección de la oficina principal de Toucan Spanish ubicada en la ciudad de Medellín o por medio digital al correo electrónico.
c) El titular del dato o interesado debe acreditar su condición mediante copia de su documento de identidad.
d) La solicitud puede ser presentada por intermedio de un tercero (representante), caso en el cual se debe adjuntar copia de la cédula de ciudadanía del representante y el respectivo poder, el cual deberá contener explícitamente las facultades para presentar la solicitud y haber sido reconocido su contenido ante Notario.
e) La solicitud deberá contener la siguiente información:

Nombre del titular del dato personal o interesado y de su representante, cuando actué por intermedio de un tercero.
Petición concreta de conocer, actualizar, rectificar o suprimir información, o de revocar la autorización.
Fundamento de su solicitud.
Dirección física y/o electrónica para notificaciones.
Firma de la solicitud por parte del titular del dato personal o interesado o de su representante, cuando actué por intermedio de un tercero.

f) Cuando la solicitud se envíe a Toucan Spanish por correo electrónico, los documentos que acompañan la solicitud deben ser digitalizados y adjuntados al mensaje.
g) En el evento de que la solicitud adolezca de algún requisito, Toucan Spanish informará esta situación al titular del dato o interesado o a su representante, según el caso, en el término de cinco (5) días hábiles siguientes a la recepción de la solicitud, para que proceda a subsanarlos. Transcurridos treinta (30) días hábiles sin que se subsane la solicitud, Toucan Spanish entenderá que ha desistido de la solicitud.
h) Toucan Spanish dispondrá de quince (15) días hábiles luego de recibida la solicitud inicial o subsanados los defectos por adolecer de alguno de los requisitos de este numeral, para dar respuesta a la solicitud. Cuando Toucan Spanish no esté en capacidad de dar respuesta dentro de este término, informará al titular, interesado o representante, según el caso, el motivo de la demora y la fecha en la que atenderá el reclamo, la cual no podrá exceder de ocho (8) días hábiles siguientes al vencimiento del primer término.
i) Toucan Spanish documentará y almacenará las solicitudes realizadas por los titulares de datos, interesados o sus representantes, según el caso, así como las respuestas a tales solicitudes.
j) Para acudir a la Superintendencia de Industria y Comercio en ejercicio de las acciones legales contempladas para los titulares de datos o interesados, se deberá agotar previamente el procedimiento establecido en este numeral.

9. RESPONSABLE DEL TRATAMIENTO DE LA INFORMACIÓN: El área responsable en Toucan Spanish de la atención de peticiones, consultas y reclamos ante la cual el Titular de la información puede ejercer sus derechos a conocer, actualizar, rectificar y suprimir el dato y revocar la autorización es la Administración, cuyo encargado del tratamiento de la información debe conocer y cumplir las políticas contenidas en este documento.

10. ENCARGADO DEL TRATAMIENTO DE LA INFORMACIÓN: Conforme a lo establecido en el punto anterior, se comunica a todos los usuarios que la persona encargada del tratamiento de los datos cobijados por esta política de tratamiento de datos creada por la ley 1581 de 2012 y su decreto reglamentario 1377 de 2013 dentro de Toucan Spanish.

11. RESPONSABILIDAD POR CORREOS MASIVOS: Toucan Spanish es la responsable del tratamiento de datos para el sitio web y los correos electrónicos que nuestra empresa obtenga, de acuerdo con la protección de datos personales. Para todas las aplicaciones que se refieren a esta política de privacidad, Toucan Spanish se compromete a asumir toda la responsabilidad de la protección y la seguridad de los datos personales.Si usted ha dado su consentimiento para recibir boletines de noticias, se los enviaremos. Si usted nos ha dado sus datos personales durante una venta de un producto o servicio, le informaremos sobre productos o servicios similares. También podremos contactarle para pedirle su opinión después de una venta de un producto o servicio. Si se interrumpe un proceso de venta, le enviaremos un email recordatorio. Usted puede darse de baja inmediatamente y de forma gratuita de este tipo de notificaciones haciendo clic en un vínculo en el correspondiente email u otro mensaje.

12. VIGENCIA DE LAS BASES DE DATOS: Toucan Spanish conservara los datos personales durante el tiempo que resulte necesario para cumplir con los fines descritos en este documento, salvo que la ley exija o autorice conservarlos por un período mayor.

13. CAMBIOS EN LAS POLÍTICAS: Conforme los establecido en el artículo 5º del decreto 1377 de 2013, en caso de haber cambios sustanciales en el contenido de las políticas del Tratamiento a que se refiere el Capítulo III de dicho Decreto, referidos a la identificación de Toucan Spanish y a la finalidad del Tratamiento de los datos personales, los cuales puedan afectar el contenido de la autorización, Toucan Spanish debe comunicar estos cambios al Titular antes de o a más tardar al momento de implementar las nuevas políticas. Además, deberá obtener del Titular una nueva autorización cuando el cambio se refiera a la finalidad del Tratamiento.

14. VIGENCIA DE LAS POLÍTICAS: Las políticas contenidas en este documento rigen a partir del 01 de octubre de 2016.

Para hacer efectivos sus derechos y para mayor información sobre nuestra política de tratamiento de datos personales, se puede comunicar con nosotros a través de la página web : https://www.toucanspanish.com

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Log Files
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